Contemporary Teak Furniture - Modern Furniture Exporters - Wood Craft Furniture

A. CONFIRMATION ORDER

1. PROFORMA INVOICE
   When the order purchased by customers, AURUM will issue proforma invoice to be signed, stamped and faxed or email back to AURUM . Once it is signed and faxed, the order considered as fix, therefore can not be cancelled. AURUM will only accept changes within 5 days after the receipt of the signed order.
2. OVER / UNDER VOLUME
   Once the order purchased, AURUM will calculate the load-ability. In such cases of under–volume order of one container, AURUM will noticed the customer to add more item in order to fill up a container. Such additional item should be ordered within 6 working days after the notification. Shall the customer fail to provide any additional item advised within 6 working days, AURUM receive no complain of late delivery and or empty space in container.
   On the contrary, when the order purchased are over-volume of one container but insufficient for 2 containers, AURUM will advised the customer to reduce the qty of the item. This ‘reducing list’ must be notified to AURUM within 6 working days as well. Shall the customer fail to provide the list, AURUM has the right to exclude the items on its own discretion.
3. CONTAINER LOAD
   In case customer bought LCL (light container load) and loading are in consolidation with other supplier, an additional wooden crate packing, storing and handling cost will be the responsibility of the customer.
   While in term of FLC (full container load) AURUM will be responsible for container arrangement and the shipping document.

B. PRICE
Prices are FOB Semarang port – Indonesia. In case customer willing to buy EX-FACTORY prices, it will be discussed case by case.

C. PRODUCTION TIME
AURUM will start production when the down payment is received (see section F) or copy LC received by fax. Late in transferring down payment or opening LC may cause late delivery as well. Date of receiving down payment or copy LC will be the start of production.

D. PACKING AND LABELLING
AURUM ’s standard packaging is corrugated single face paper unless otherwise mentioned different on the proforma. Special packing request might cause prices increasing that will be discussed with the customer case by case. Shipping marks are based on customer request.

E. SHIPPING INSURANCE
Shipping insurance is available on customer request. However, it is advised to the customers to take insurance through the forwarding agents for possible damage or loss during transportation. AURUM will not take responsibility for damages during transport.

F. PAYMENT
We accept either TT or LC (term and condition for LC transaction will be advised separately).
Payment on TT based should refer to the following condition:

1. Payment on TT based require down payment for 30%.
2. Down payment must be received within 7 working days after the signed PI, otherwise AURUM will stop production until down payment is received, hence the production time will be as well extend.
3. Payment is due within 14 working days from the date stated on the invoice
4. Payment should be made to a bank account specified by AURUM
5. If payment is not yet received by the due date, AURUM will apply 2% interest for the first 6 working days of late payment. After this, 0.1% interest will be applied daily. This interest are payable before the container is released. The original document will be send to the customer when AURUM receive the outstanding total amount on the account.
6. In case of consolidation container with other supplier, payment should be made in advance before AURUM deliver the product.

G. CLAIM
In the rare event of quality complain, customer must notice within 21 days after the arrival of the container. All complain after 21 days will not be treated regardless of their value.
All claims must be followed by full form as indicate below:

1. A detailed fulfilled “damage report” form supplied by AURUM for each item and each pieces
2. Photos of each damage item showing specific damage or defect taken from side, front and back angle.
3. A statement letter from customer stating that customer will keep the damage furniture for possible inspection until claim is settled. All claims can never exceed FOB Indonesia sales prices.

AURUM will not take any responsibility of claims in the following consideration:

1. Claims is not followed by clear and full filled form
2. Claims are made more than 21 days after arrival date of container
3. Customer has due outstanding payment. Once payment is settled, then claims will be proceed.
4. Claim because of transportation problem. AURUM will only available to discuss claims because of manufacturing fault. These must be proved by a clear photograph.
5. The ‘Damage Report” form did not show factory numbers of the item claimed. This factory numbers are available on the bottom or back side of the furniture.